Fees & Payment
At Pathways – Healing & Recovery, we believe financial arrangements should be clear and straightforward so that individuals and families can focus on what matters most — treatment, recovery and wellbeing.
Before admission, our admissions team will provide a written treatment proposal setting out the recommended programme, accommodation arrangements, estimated charges, what is included, and any services that may be charged separately.
Final treatment recommendations and costs are determined following clinical assessment and may vary according to the patient's individual needs, length of stay, accommodation category and additional services required.
Payment Schedule
Payment arrangements depend on the expected length of the residential programme.
Programmes of Up to 30 Days
For residential stays of 30 days or less, 100% of the agreed accommodation, food and other quoted programme charges are payable in advance.
Admission is financially confirmed once the required payment has been received in cleared funds.
Programmes of 31–60 Days
For residential programmes of more than 30 days and up to 60 days, payment is normally made in two stages:
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50% before admission
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50% in advance of the next funded treatment period
Pathways will issue the invoice for the second installment 10 days before it is due, and payment must be received in cleared funds no later than 5 days before the next funded period begins.
90-Day Residential Programmes
For a 90-day residential programme, the standard payment schedule is:
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50% before admission
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25% before the next funded treatment period
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25% before the final funded treatment period
Each subsequent installment is invoiced 10 days before it is due and must be received in cleared funds at least 5 days before the next treatment period begins.
This ensures continuity of care while allowing longer programmes to be paid in structured stages.
Programmes Beyond 90 Days
Where treatment continues beyond 90 days, subsequent residential care is normally paid monthly in advance or in another agreed prepaid period.
Each invoice is issued 10 days before the next treatment period and payment must be received at least 5 days before that period begins.
Alternative arrangements may be approved in individual circumstances and will always be confirmed in writing.
Refundable Security Deposit
A PKR 200,000 refundable security deposit is normally required for residential admissions in addition to programme charges.
The security deposit is held against any outstanding amounts that may arise during treatment, including authorised additional services, external medical expenses, hospital or laboratory charges paid by Pathways on the patient’s behalf, transport, medicines, additional residential charges, or documented loss or damage.
The deposit is not part of the normal treatment fee.
Following discharge, Pathways will prepare a final account and deduct any properly documented outstanding charges. The remaining security deposit will ordinarily be refunded to the original payer within 7 working days after discharge and completion of the final account reconciliation.
Where part of the security deposit is used during treatment, Pathways may request that it be replenished to the agreed level.
Extensions of Stay
Treatment needs can change during recovery. Where the clinical team recommends that a patient would benefit from remaining at Pathways beyond the originally agreed period, an extension can be arranged subject to:
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clinical recommendation or approval;
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the patient’s agreement where treatment is voluntary;
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accommodation availability; and
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financial confirmation.
Pathways will ordinarily issue the extension proposal and invoice 10 days before the patient’s current paid-through date.
Payment for the extension must be received in full at least 5 days before the current paid-through period ends.
Extensions may be arranged in 7-day, 14-day, 30-day or other clinically appropriate periods.
An extension is confirmed only once payment has been received.
Your Paid-Through Date
For clarity, each residential account has a recorded Paid-Through Date, showing the period for which treatment and accommodation have already been funded.
Payment by installments does not automatically extend the patient’s residential stay beyond the period already paid for.
Our admissions and finance team will provide advance notice of upcoming installment or extension payments to help ensure continuity of care.
Cancellation Before Admission
Once a patient has been clinically accepted, an admission date confirmed and accommodation reserved, cancellation by the patient before arrival will ordinarily be subject to a charge equivalent to 7 days of the agreed accommodation and food charges.
Any remaining prepaid balance will normally be refunded after deduction of:
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the applicable seven-day cancellation charge; and
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any authorised and non-recoverable third-party expenses already incurred on the patient’s behalf.
If Pathways determines before admission that it cannot safely or appropriately provide the required treatment, prepaid accommodation and food charges will normally be refunded, subject only to any specifically authorised and non-recoverable third-party expenses already incurred.
Early Discharge & Refunds
The first 7 days of a residential admission are non-refundable.
If a patient voluntarily chooses to end treatment after the first seven days, unused prepaid accommodation and food charges will ordinarily be refunded on a pro-rata daily basis, after deduction of:
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charges for treatment and residential days already used;
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authorised additional services;
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external medical or hospital expenses;
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medicines;
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transport;
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other third-party expenses; and
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any other properly documented outstanding charges.
Refunds are calculated after the patient’s final account has been reconciled.
Hospital Transfer or Higher-Level Medical Care
If our clinical team determines that a patient requires transfer to an external hospital, emergency department, psychiatric facility or another higher level of medical care, Pathways will assist with the appropriate transfer arrangements.
Charges for services already provided and any external expenses incurred remain payable.
Where clinically appropriate, unused prepaid accommodation and food charges will ordinarily be refunded on a pro-rata basis following final account reconciliation.
Additional & External Charges
Your written treatment proposal will clearly identify what is included in your programme.
Unless specifically included, the following may be charged separately:
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laboratory tests and investigations;
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diagnostic imaging;
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external hospital assessments or treatment;
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specialist medical consultations;
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medicines requiring external purchase;
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ambulance or external transport;
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specialist procedures;
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medical or travel escorts;
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repatriation-related expenses;
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optional spa or wellness services; and
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other external or individually requested services.
External investigations, hospital services and specialist services are generally charged according to the relevant provider’s actual charges.
Where food and beverages are quoted separately from accommodation, they will be clearly identified in your treatment proposal.
Financial Guarantors
In some circumstances, Pathways may ask a family member, sponsor or other responsible person to act as a financial guarantor.
Where required, the guarantor will receive a separate written undertaking clearly setting out their financial responsibilities.
Being a financial guarantor does not, by itself, provide authority to make clinical decisions or access confidential patient information.
Accepted Payment Methods
For your convenience, Pathways may accept:
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Bank transfer
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Cash
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Pay Order / Cashier’s Cheque
Payment instructions will be provided by our admissions team.
Payments should always be made using the official payment instructions issued by Pathways.
Financial Transparency
We are committed to clear and transparent financial arrangements.
Before treatment begins, you will receive information regarding:
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the proposed programme;
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accommodation;
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expected duration;
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estimated programme charges;
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payment schedule;
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security deposit;
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services included;
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separately chargeable services; and
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applicable cancellation and refund terms.
Preliminary quotations and rate information are estimates only and do not constitute final quotations.
The final treatment programme and overall cost may vary according to clinical assessment, length of stay, accommodation selection, investigations, medicines, external medical care and additional services required.
Where significant additional expenditure becomes necessary during treatment, this will be discussed with the patient, payer or authorised representative wherever reasonably possible before the expense is incurred.
Applicable Government Taxes
Programme charges are quoted exclusive of any applicable government taxes, duties, levies or statutory charges unless otherwise stated.
Any taxes required under applicable laws and regulations at the time of treatment will be clearly identified on the relevant invoice or payment statement.
Questions About Fees?
We understand that arranging residential treatment is an important decision for individuals and families.
Our admissions team will be happy to explain your treatment estimate, accommodation options, payment schedule, security deposit, refund arrangements and what is included before you make a commitment.
Call / WhatsApp: +92 32 888 34567
Questions About Fees?
We understand that choosing treatment is an important decision and that families may have financial questions.
Our admissions team will be happy to explain programme fees, payment schedules, and what is included, helping you make an informed decision with confidence.
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